Customer satisfaction surveys to measure and improve your service
With Gago every customer rates their visit from their phone in about 15 seconds, right at checkout. You instantly see how your service is doing, which register or location needs attention and who had a bad experience, so you can fix it before losing that customer.
What you measure on every visit
- ✓ Satisfaction from 1 to 5 stars (CSAT).
- ✓ Likelihood to recommend you, from 0 to 10 (NPS).
- ✓ Up to 3 questions of your own (speed, taste, cleanliness…).
- ✓ The reason and a comment when something went wrong.
Instant poor-service alerts
If a customer rates 3 stars or less, you get an alert on your phone with their comment and WhatsApp number, so you can reach out the same day.
Reports you'll actually use
- ✓ Satisfaction by day, hour, register and location; tap a chart to filter everything.
- ✓ Recognition for the team members who get 5 stars.
- ✓ Weekly summary by email and Excel download.
Real answers, no cheating
With the single-use QR, the register generates a code on every purchase: one purchase, one rating. And since customers earn their stamp or points when they answer, far more people respond than with a suggestion box.
Also searched as
Frequently asked questions
Does the customer need to download anything?＋
No. They scan the QR code or tap their phone on the NFC tag and answer in the browser.
Can I add my own questions?＋
Yes. Besides the rating and recommendation, you can add up to 3 questions of your own on a 1-5 scale.
Can I see which register served the customer?＋
Yes. With the single-use QR each answer is linked to the register that generated the code, and reports can be filtered by register and location.
Can I use it only for surveys, without a loyalty card?＋
Yes. You can turn stamps off and use Gago only to measure customer satisfaction.
More Gago solutions
Start today, no apps or contracts
Book your demo, print your QR code and welcome your first customer the same day.